General Manager - London - Canary Wharf
ABOUT US
We are Poke House, a global leader in fast – casual restaurant chain, serving Hawaiian Poke Bowls in Californian style.
Poke House was born in November 2018 from a dream of two friends to “nourish the world with positivity and well-being”. Since then, we have managed to conquer the food lovers around the globe, serving delicious poke bowls in more than 120 locations across seven countries ( Italy, UK, Spain, France, Portugal, Romania and the US) with additional markets soon to-follow.
Poke House is not just a traditional chain, but the fastest scaling food tech company, committed to constant innovation. With secured funding of around €24,000 and projected sales of €100M in 2022, we are on a mission to bring the positivity of Poke House to every corner of the world. We are currently on the lookout for energetic, positive and result-oriented individuals who are ready
to join an incredible team of more than 1000 employees. We are all about growth and empowering the right talent to become our team members and future leaders.
If you are ready for a fun and rewarding role with great progression opportunities, then APPLY now !
ABOUT YOUR ROLE
- Seek and maximise revenue opportunities and minimise costs at every opportunity
- Ensure the team provides the highest levels of service to every customer either in shop or through delivery
- Ensure Product quality and presentation is maintained to an excellent standard.
- Maintain an up to date knowledge of products and encourage staff to develop their product knowledge
- Manage the recruitment process and trial shifts when required.
- Provide leadership in building a team within the shop which will enable it to meet or exceed targets and achieve bonus.
- Ensure all company policies and procedures in relation to HR are fully implemented, communicated and understood by all staff
- Identify coaching and training opportunities to improve individual and team performance
- Manage and maximise sales and profit budgets.
- Ensure that the restaurant is open and adequately staffed during the trading hours required
- Ensure that controllable costs such as food costs, labour, chemicals and disposables are kept to a minimum without compromising standards and customer experience.
- Ensure that deliveries are checked and documented upon receipt for correct quality and quantity and display and store delivered goods as required
- Maintain stock levels within acceptable limits and audit/rotate daily stocks of perishable goods.
- Action relevant H&S legislation to Company required standards and ensure a safe workplace by identifying hazards and
- Ensure that standards of uniform, behaviour and personal presentation are compatible with the Company's desired public image and values.
- Ensure that the shop administrative, legal and regulatory requirements are carried out to the Operational standards.
- Attend training courses / meetings when required.
- Undertake such duties as may reasonably be required by Senior Management
your skills and qualifications
- Management experience in customer facing environment within food/hospitality industry
- Food Safety and H&S Level 2 minimum
- Ideally First Aid trained
- Good Planning and Organisational skills
- Be able to manage, motivate and coach teams
- Totally customer focused and passionate about the business
- Results driven with a proven track record of performance
- Computer literate
- Results driven with a proven track record of performance
- Good communication skills and fluent English
- Calm under pressure
what we offer
- Salary of up to £ 32,000 pa
- Bonus on top of your basic salary
- Free delicious Poke Bowl when on shift
- Pension Contribution
- Paid holidays of 28 days
- Variety of benefits and rewards(we are working on a whole new reward & benefit scheme)
- Excellent progression opportunities as we in our hyper-growth phase
- Work in a truly diverse and supportive team
